Refund policy

PT’s Cakes – Refund, Cancellation & Rescheduling Policy

Please read our Refund, Cancellation & Rescheduling Policy carefully before placing your order. By confirming your order, you agree to the following terms.

1. Non-Refundable Deposits

All deposits are non-refundable and are used to secure your booking and cover preparation, administrative costs, and ingredients. Once a deposit has been paid, it cannot be refunded if you cancel your order, except where required by Australian Consumer Law.

2. Custom Cake Orders

Due to the personalised nature of our custom cakes, confirmed orders are generally non-refundable. Refunds will only be considered if PT’s Cakes has made a mistake, such as providing the wrong design, flavour, or spelling compared to the agreed order details. All resolutions are subject to Australian Consumer Law.

3. Cancellation Policy

Cancellations made less than 2 weeks before the scheduled pick-up or delivery date: No refund of the deposit or any payments made will be provided.
Cancellations made at least 2 weeks but less than 3 weeks before the scheduled date: A credit note may be issued at the discretion of PT’s Cakes, subject to the circumstances of the cancellation.
Cancellations made 3 weeks or more before the scheduled date: Any eligible credit or refund will be assessed on a case-by-case basis.

Please note that all deposits remain non-refundable, and any credit note issued is subject to PT’s Cakes’ approval.

4. Customer Responsibility After Collection or Delivery

Once a cake has been collected or successfully delivered, the customer is responsible for its transportation, handling, and storage.

PT’s Cakes is not responsible for damage caused by improper handling, transportation, or storage after collection or delivery. This does not exclude any rights the customer may have under Australian Consumer Law.

5. Allergy Information

Customers must inform PT’s Cakes of any allergies or dietary requirements before placing their order.

We cannot guarantee that our products are free from allergens or cross-contamination. Refunds will not be provided for allergy-related concerns where the relevant allergy was not disclosed before the order was confirmed, except where required by Australian Consumer Law.

6. Rescheduling Policy

Requests to reschedule a confirmed order must be made at least 7 days before the scheduled pick-up or delivery date.

Rescheduling is not permitted within 7 days of the scheduled date. No refunds or credit notes will be issued for cancellations or rescheduling requests made within this period.

All rescheduling requests are subject to availability and approval by PT’s Cakes. We cannot guarantee that a new date will be available.

7. No-Show and Failure to Collect

Customers must collect their cakes on the agreed date and within the confirmed pick-up time.

If a customer fails to collect their cake without prior notice, the order will be considered forfeited. No refunds or credit notes will be issued for cakes that are not collected on the scheduled date.